Is it hard to set up?
No. Install the free app and add the key from your account — with one button or by scanning a QR code. There is a step-by-step guide for every device on the Devices page.
Everything people ask before buying
Setup, payment, refunds and privacy — short and to the point.
What happens when the free days run out?
Access simply stops. The 3 days trial does not need a card, so nothing is charged. If you liked it, pick a plan in your account and everything starts working again.
How soon can I connect after paying?
Straight away. The subscription switches on automatically as soon as the payment provider confirms the payment. Your key and QR code appear in your account, along with a link to the app for your device.
Which devices does Atlas work on?
iPhone and iPad, Android, macOS, Windows and Android TV. One subscription works on 14 devices at the same time, and you can swap them whenever you like.
Will I be charged automatically?
No. You pay once for the term you choose: one month, three months, six months or a year. When the term ends the subscription stops, and you can renew it in your account.
How does payment work?
Through a payment provider — your card details never reach us. You have 15 minutes to complete a payment once it is created. Once it is confirmed, the subscription switches on automatically.
Can I get a refund?
If the service did not work through our fault — yes, within 14 days of the payment. The procedure is set out in the Terms of Service. To avoid the risk altogether, start with the 3 days free trial.
Does Atlas keep a history of connections?
No. The sites you visit, your DNS requests and your connection history are not recorded or stored. If there is nothing kept, there is nothing to hand over.